Just a quick word of thanks for your rapid support in getting our Kuhne Extrusion line repaired and back online so quickly.
This is the start of our peak season and the speed at which you got a technician to us and these repairs were carried out has meant that we can still meet customer deliveries on time.
I was really impressed with your tech’s attitude, knowledge and skills.
He was presented with a dead Siemens PLC and no way of downloading the program and basically had to start again and reprogram the new drive control PLC from scratch.
Sam stuck with the problem worked with our production staff and had us back online by the end of Dayshift. People like Samuel are a real asset to any company and certainly to ours.
Thanks again for your efforts